![]() ![]() Francis also led the opening of an average of 100 new stores per year from 2002 through 2009. By 2002 the company had fully integrated its in-store, online, and catalog sales. The company's third CEO, Phil Francis, retooled the company by emphasizing employee training and customer service, overhauling operations and systems, redesigning stores for visual appeal, and marketing PETsMART as a one-stop shop for pet products and services. The failed UK expansion brought a loss in profitability and a low point for PETsMART stock in 2000. It also bought and renamed a pet-store chain in the UK, but the over-priced purchase was a failure financially and operationally, and PETsMART sold the UK chain at a substantial loss to another pet-store company in the UK in late 1999. The company went public via an IPO in 1993, and thereafter increased its nationwide expansion and the types of goods and services it offered.Īfter opening nearly 300 stores in the U.S., in 1996 the company expanded to Canada. Under new leadership the company changed its name to PETsMART in 1989 and, along with expanding around the country, began a longterm shift away from visually unappealing discount warehouse stores to attractive stores that sold pet food and supplies and offered services such as grooming, adoption events, and vet visits. ![]() They also offer dog and cat adoption via in-store adoption centers facilitated by the nonprofit PetSmart Charities.įounded in 1986 by Jim and Janice Dougherty, the company opened its first two stores in 1987 in Phoenix, Arizona under the name PetFood Warehouse, as warehouse-type stores that sold pet food in bulk at discount prices. Stores also provide services including grooming, dog daycare, dog and cat boarding, veterinary care via in-store third-party clinics, and dog training. Its stores sell pet food, pet supplies, pet accessories, and small pets. ![]() As of 2020, PetSmart has more than 1,650 stores in the United States, Canada, and Puerto Rico. Its indirect competitors are Amazon, Walmart, and Target. It is the leading North American pet company, and its direct competitor is Petco. PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets. ![]()
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